We’ve been awarded a Feefo Platinum Service Award!
Whoop Whoop! We’ve received the Feefo Platinum Trusted Service Award 2020!
We are delighted that following on from our success last year, we’ve won the Feefo Platinum Trusted Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.
Created by Feefo, Trusted Service is awarded only to businesses that use Feefo to collect genuine reviews. Businesses meeting the high standard, based on the number of reviews they have collected and their average rating, receive the award. A highly-valued badge of approval, this accreditation remains unique, as all reviews are verified as genuine, so the accreditation really is a true reflection of a business’s commitment to outstanding service.
Feefo has only given the Platinum Trusted Service awards to businesses like ours who have achieved Gold standard for three consecutive years, so we are really pleased to have qualified! To qualify you must have collected at least 50 Feefo reviews in a year, and have achieved a service rating of at least 4.5 out of 5.
We’re very excited to receive this award from Feefo because it’s based on the feedback of real customers, who are the most important judges of all. It recognises how hard we work to give all our customers the best possible experience. Everyone at The Wright Event is fully committed to the highest quality of service, so it’s important for us to listen, understand and respond to all our customers.
Steph Heasman, Director of Customer Success at Feefo, says: “The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers.
“Feefo is all about powering up customer experience, which is why we have introduced our new Platinum category. Clients told us they want recognition for achieving our demanding Gold award standard over a longer period. Our new Platinum award is earned by companies that achieve a Gold rating in three consecutive years. It’s a tough challenge and very-well deserved by those that earn it.”
Feefo is a reviews and customer insights technology company that provides businesses with the tools to collect real, purchase-verified reviews and insights. Working with over 3,500 clients, Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction, in order to increase consumer confidence and enable businesses to make smarter business decisions.