What information we collect about you
When you make an enquiry with us about our services, we collect data in order to stay in touch with you and tailor our services accordingly. This will include your name, contact details and general information about your business and your goals as well as notes of any conversations we have had with you.
Where and how we keep it:
CRM: ACT! database, password secured: Contact details, your purchase history, details of any verbal opt in agreement, records of correspondence and conversations.
Accounting software: Sage, password secured: contact details and transaction history
Direct Email: Mailchimp, password secured: Contact details and marketing preferences
Office documents: All PC’s are password secured.
WooCommerce ecommerce platform: Our ecommerce is powered by WooCommerce. Your contact details and details of your purchase are logged on the system, which is password protected.
What we do with it:
If you have opted to hear from us, then we will contact you from time to time by email and by phone to advise you of our offers and news.
You are free to opt-out or unsubscribe at any time. Email Colin@thewrightevent.co.uk
Who do we share it with?
We do not pass your details to any third parties for the purposes of marketing/ sales from third party company’s products or services.
We do share your data for the purposes of collecting customer feedback after your booking with us is complete. For this we use Feefo.
How long we keep your data:
Email, CRM and office documents: Our policy is to keep all email correspondence in sub-folders within outlook, for the duration of our working relationship, whether you are a client, supplier, prospect, associate or partner.
Should the working relationship lapse, then our policy is to keep emails for reference up to 2 years. After than time, all emails will be deleted from our system.
The same is true for our CRM. To provide the best level of customer service, we keep your name, contact number, email address, website and notes of conversations on our system. Data will be deleted 2 years after the end of last contact or correspondence.
Data held about you or your business in the form of office documents will be kept for up to 2 years after the end of our working relationship.
Cookies are small files saved to the user’s computer hard drive that track, save and store information about the how the visitor uses the website. This makes it possible for the website to provide the users with a tailored experience.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computer’s hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website.
Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
Our website uses the Facebook pixel to allow us to serve you with ads and messages about our business in your Facebook feed after you have left our website. The Facebook pixel receives these types of data:
Http Headers – Anything present in HTTP headers. HTTP Headers are a standard web protocol sent between any browser request and any server on the internet. HTTP Headers include IP addresses, information about the web browser, page location, document, referrer and person using the website.
Pixel-specific Data – Includes Pixel ID and the Facebook Cookie.
Button Click Data – Includes any buttons clicked by site visitors, the labels of those buttons and any pages visited as a result of the button clicks.
Optional Values – Developers and marketers can optionally choose to send additional information about the visit through conversion tracking. Example custom data events are conversion value, page type, and more.
Form Field Names – Includes website field names like ‘email’, ‘address’, ‘quantity’ for when you purchase a product or service.
Global Google Tag
When someone visits our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Although this website only looks to include quality, safe and relevant external links, users are advised to be cautious before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites)
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Social Media Platforms:
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Shortened Links in Social Media:
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/zyVUBo).
Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
Access to your personal information:
You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer Colin@thewrightevent.co.uk
Or write to us at: IWO, Ashtree Farm, Teston Road, West Malling, Kent ME19 5RL
Call: 01732 529511
Changes to this Privacy Notice:
This policy will be regularly reviewed and updates placed on this page. This policy is valid from 18 May 2018.
Third party privacy policies: